Frequently Asked Questions
Everything you need to know about our innovative electronic gifts and delivery services.
How do I set up my Lovebox device?
Setting up your Lovebox is simple. Plug it into a power source, download our mobile app, and follow the on-screen instructions to connect the device to your local Wi-Fi network.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations, depending on customs processing.
Is there a warranty on Lovebox electronics?
Yes, every Lovebox comes with a 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
Can I return my product if I change my mind?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return the product in its original packaging for a full refund, excluding shipping costs.
Are my messages and photos secure?
Security is our priority. All messages sent through the Lovebox app are encrypted end-to-end, ensuring that your private moments stay between you and your loved ones.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.