Returns & Exchanges
We want you to love your Lovebox experience; if you are not completely satisfied, you can return your device in its original packaging within 30 days of delivery. Please ensure all electronic components and accessories are included to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process.
Prepare Your Package
Carefully pack your Lovebox in its original box, ensuring the wooden lid and screen are protected.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technical team inspects the device, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing